9bets Privacy Policy

What Information We Collect

9bets collects two types of information from its users — information you provide directly and information collected automatically. This information is necessary to ensure the quality of our services and to improve your experience.

1.1 Information You Provide Directly

When you register on 9bets or use the services, the following information is provided directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket or bank account details)
• Government-issued ID information required for identity verification
• Your chosen password (stored in encrypted form)

1.2 Automatically Collected Information

When you use the 9bets platform, the following technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Login time and activity history on the platform
• Information obtained from cookies and similar tracking technologies
• Gameplay and betting activity history

Purpose of Using Information

Information collected on 9bets is used only for specific and legitimate purposes. We never store your information unnecessarily or sell it to third parties.

We use your information for the following purposes:

1. Account Management: To create, maintain, and manage your account.
2. Identity Verification: To confirm age and identity — we only provide services to those aged 21 or above.
3. Financial Transaction Processing: To confirm deposits, withdrawals, and payments.
4. Customer Service: To resolve your requests and complaints.
5. Security: To prevent fraud, money laundering, and other illegal activities.
6. Service Improvement: To analyze user experience and improve the platform.
7. Responsible Gaming: To identify unusual playing patterns and provide support.
8. Marketing Communications: To send relevant offers and updates with your consent.

Information Disclosure & Sharing

9bets does not sell or rent your personal information to third parties. However, in certain circumstances we may share your information with selected parties:

3.1 Service Provider Partners

For payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and security testing, we work with trusted technology partners. These partners receive only the information necessary to provide their specific services and are required to comply with our privacy standards.

3.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, 9bets may provide the necessary information.

3.3 Fraud Prevention

If money laundering or any other illegal activity is suspected, the necessary information may be shared with the relevant authorities. This is done in the interest of the safety of all our users.

3.4 Business Transfer

In the event of a business merger or acquisition, the new entity will be committed to maintaining this same privacy policy.

Data Protection Methods

Industry-standard technology and practices are used at 9bets to ensure the security of your information. Our security measures are as follows:

• SSL/TLS Encryption: All data transfers between you and our servers occur through encrypted connections.
• Password Hashing: Your password is never stored directly; advanced hashing algorithms are used.
• Two-Factor Verification: An additional verification layer is available when accessing your account.
• Regular Security Audits: Our systems undergo regular security assessments.
• Limited Access: Only authorized staff can access user information on a need-to-know basis.
• Data Backup: Data storage is ensured through secure and encrypted backups.

However, it is not possible to guarantee complete security for data transmission over the internet. Therefore, you are requested to keep your account password confidential and not share it with anyone.

Cookies & Tracking Technology

Cookies and similar technologies are used on the 9bets website. Cookies are small data files stored in your browser that help improve your user experience.

5.1 Use of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For understanding and improving site usage.

5.2 Cookie Control

You can reject cookies by changing your browser settings. However, disabling certain cookies may cause some 9bets services to not function properly.

Data Retention & Deletion

9bets retains your personal information only for as long as necessary. The following policy is generally followed:

• Information for active accounts is retained for the entire duration the account remains active.
• Financial transaction records are kept for a specific period to meet legal obligations.
• Even after an account is closed, some information may be retained for regulatory requirements and fraud prevention purposes.
• Marketing preferences and contact information can be deleted at any time upon your request.

To request deletion of your information, email [email protected]. Our team will process your request as quickly as possible.

Your Rights & Choices

As a user of 9bets, you have several important rights over your own information:

7.1 Data Access

You can find out at any time what information we hold about you. Contact us if you would like a copy of this information.

7.2 Data Correction

If there is incorrect information in your profile, you can request that it be corrected. You can change many details yourself in the account settings.

7.3 Unsubscribe from Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. Essential service-related messages (such as transaction confirmations) cannot be turned off.

7.4 Account Closure

You can request to close your 9bets account at any time. Even after the account is closed, some information may be retained for a specific period for legal reasons.

Protection of Children & Minors

9bets strictly follows an age verification policy. This platform is only for those aged 21 or above.

We do not knowingly collect personal information from any minor. If we become aware that a user is below the required age, that account is immediately closed and the relevant information is deleted.

Age verification is mandatory at the time of registration, and ID verification is carried out if there is any doubt.

International Data Transfers

9bets' servers and operations may be spread across multiple countries. As a result, your information may be transferred outside Bangladesh.

Wherever data is processed, we ensure that the protection standards described in this privacy policy are maintained. All our partners and service providers are bound by appropriate data protection agreements.

Policy Changes & Updates

9bets may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform.

Continuing to use the platform after changes will indicate that you have accepted the new policy. Therefore, it is recommended that you review this page regularly to stay informed about changes. The "Last Updated" date at the top of this page is always kept up to date.

If you have any questions about policy changes, please contact the 9bets support team.